Sorry for double posting, I don't want to make a separate topic for this.
Newbies often ask in the chat about five things: hydras, teamchat, reclassing, VIP status, armour.
First, I suggest adding respective sections to FAQ;
Second, I suggest parsing messages of lvl < 2 players to check if their messages are likely questions about those things. Like, if there are words "how" or "where" and "hydra", Nani should automatically reply like "Use /faq hydra for the information about hydras!" and so on. Since there is
strfind function, that's gonna be extremely easy to implement, and it could be very useful in terms of helping newbies to get started. Our regulars do this work themselves sometimes nowadays, which is very nice, but they aren't always around, nor they are always willing to help.